Mixcrew

Support

We’re here to help.

Having trouble with Termio? Browse the FAQs below or reach out directly — we respond to every message.

Contact

Email us at support@termio.xyz. We aim to respond within 2 business days. Please include your iOS version, Mac OS version, and a brief description of the issue.

Frequently asked questions

What is Termio?

Termio lets you control your coding agents — Claude Code, Cursor, Codex, AGY, and CodeBuddy — running across your Macs from your iPhone or iPad. Send messages, watch pane output stream in real time, switch targets, and approve or reject agent actions — all from one control plane. The relay routes live terminal streams; Agent Inbox messages and Board fields are stored server-side.

What do I need to use Termio?

  • →A Mac running the Termio daemon (macOS 13 Ventura or later recommended).
  • →A coding agent — Claude Code, Cursor, Codex, AGY, or CodeBuddy — running in a tmux session on that Mac.
  • →The Mixcrew iOS app on an iPhone or iPad (iOS 17 or later), or the Android app on Android 8 or later.
  • →An internet connection on both devices — they do not need to be on the same network.

How do I get started?

  1. 1.Install and launch the native Termio Mac app. Sign in on your first Mac; it registers automatically without a phone.
  2. 2.Sign in to the same account on your phone. For an additional Mac, generate a code on an approved phone or trusted Mac and enter it on the new Mac, or scan the new Mac’s pairing QR with an approved phone.
  3. 3.Complete the daemon/tmux/agent readiness checks and start an agent pane. Choose the connected Mac in the machine picker, then select its pane.

What is Termio Pro?

Termio Pro is an optional auto-renewing subscription that lets you reach your Mac from your phone, including controlling an Agent Team. Everything on the Mac itself is free. Pairing your first phone starts a free Pro trial, no card required. See Plans for what each plan includes.

Manage or cancel your subscription in the store where you bought it: Apple Subscriptions or Google Play Payments & subscriptions. Cancellation takes effect at the end of the current billing period. The store handles payment; Mixcrew retains subscription and purchase-verification records, as described in the privacy policy.

Does Termio store my terminal contents?

The relay sees plaintext while routing but does not write live terminal streams or pane buffers to disk. Agent Inbox messages and Board fields are persisted server-side. Recent terminal output is buffered in memory with a ten-minute age target and an approximately 1 MB per-pane serialized-content budget within the account, enforced during buffer activity. Idle data can remain until further activity; the buffer clears when the last connected Mac daemon disconnects or the relay process exits. See the privacy policy for other stored content and retention details. Privacy

Common issues

The app shows “Daemon offline”

Make sure the Termio daemon is running on your Mac (termio-daemon start). Check that your Mac has an active internet connection. If the daemon is running but the app still shows offline, restart the daemon and pull down to refresh in the app.

Pairing code not accepted

Short Mac pairing codes expire after ten minutes. Generate a fresh code on an approved phone under Pair Mac, or on a trusted Mac under Devices → Get pairing code, and enter it on the new Mac under Enter pairing code. Mac pairing QR tokens last 30 minutes. A successful claim is separate from daemon, tmux and agent readiness.

Lost connection / panes not updating

Pull down to refresh in the app. If panes remain stale, force-quit and reopen the Termio app. For persistent issues, restart the daemon on your Mac with termio-daemon restart.

Need to re-pair a Mac

In the iOS app, remove the Mac under Settings. Then tap Pair Mac on the phone and scan the QR code shown on the Mac, or generate a fresh code on the phone and enter it on the Mac.

Still need help?

Email support@termio.xyz — we read every message and typically reply within 2 business days.